Your local independent shop owners know that in order to succeed in business, they have to be a part of the community. They know that people in their community are going to be the key to their success by spreading the “good word” about their great experience with the business. Word of mouth is a very powerful tool. In providing a much needed service for the community and at the same time having empathy and understanding for their customer’s needs, they become the “shop to go to” when you have car problems.
Your locally owned repair shop doesn’t have to answer to Corporate headquarters and mandates the way many of the large corporate chains or dealers must. The local shop owners make their own decisions as to what good business practices are and what their community reputations will be. If they want to stay in business and prosper, their decisions favor the customer and not just the bottom-line.
Don’t fall prey to the many so called “specialists” out there. If a shop claims to “specialize” on your particular brand of car, ask for proof of their experience! When going to a shop for the first time, don’t just stay in the office, ask to see the inside of their shop. Besides credentials, cleanliness and a well equipped shop tells you that they take pride in their operation.